Last updated: July 2025
Helen Mac ("we", "us", or "our") is committed to protecting your privacy. This policy explains how we collect, use, and store your personal information when you visit our website or engage with our services, including 1:1 coaching, group programs, and online courses.
1. Information We Collect
We may collect and process the following information:
Name and contact details (such as email address and phone number)
Information you provide through forms, questionnaires, or during coaching sessions
Payment and billing information (processed securely via Stripe)
Technical data such as IP address, browser type, and pages visited (via cookies and analytics tools)
2. How We Use Your Information
We use your information to:
Provide coaching services, programs, and digital content
Respond to enquiries or customer support requests
Send you updates, resources, or marketing emails (you can unsubscribe at any time)
Improve our website and services
3. Group Programs and Communities
If you join a group program or course hosted on Circle, your name and any profile information you share may be visible to other members. While we ask participants to respect confidentiality, we cannot guarantee the actions of other individuals in group settings.
4. Payment Processing
Payments for services and digital products are handled securely through Stripe. We do not store or have access to your full payment information.
5. Email Communication
If you sign up for a newsletter, free resource, waitlist, or event, we will collect your name and email address to send relevant content and updates. You can opt out at any time using the unsubscribe link in our emails.
6. Cookies and Website Analytics
We use cookies and analytics tools to understand how visitors interact with our site. You can manage cookie preferences through your browser settings.
7. Data Storage and Security
Your data is stored securely and only accessed by those who need it to provide services. We take appropriate measures to protect your personal information from unauthorised access, loss, or misuse.
8. 1:1 Client Records
Minimal notes may be taken during 1:1 coaching sessions for continuity and are stored securely. These notes are not shared unless legally required.
9. Third-Party Services
We use third-party platforms such as Circle and Stripe. These platforms have their own privacy policies, and your data may be processed in accordance with their terms.
10. Your Rights
You have the right to:
Access or update your personal information
Request that we delete your data
Withdraw your consent for marketing communications
To make a request, please contact us using the details below.
11. Changes to This Policy
We may update this privacy policy from time to time. The latest version will always be available on our website.
12. Contact Us
If you have any questions about this privacy policy or how your data is handled, please contact:
Helen Mac
Email: hello@helenmac.co.uk
Website: www.helenmac.co.uk
