Terms and Conditions
Last updated: July 2025
Welcome to www.helenmac.co.uk, operated by Helen Mac ("we", "us", or "our"). These Terms and Conditions govern your use of our website and your purchase or participation in any of our services, including 1:1 coaching, group programs, and online courses. By using this site or enrolling in any of our services, you agree to these terms.
1. Eligibility
Our services are intended for individuals aged 18 and over. By using this site or enrolling in any of our programs, you confirm you meet this requirement.
2. Services Offered
We provide:
1:1 coaching (via video calls)
Group coaching programs
Online self-paced courses and digital content
Each service may be subject to specific terms outlined in your welcome email, coaching agreement, or program terms.
3. Payments and Refunds
Payment is required in full or via an agreed payment plan before access to services.
Due to the digital and time-based nature of our offerings, all sales are final and non-refundable, unless otherwise stated.
You are responsible for any missed payments under a payment plan. If a payment fails, access to services may be paused.
4. Cancellation and Rescheduling (1:1 Coaching)
At least 24 hours’ notice is required to reschedule a 1:1 session.
Sessions cancelled with less than 24 hours’ notice or missed entirely may be forfeited and charged in full.
5. Access and Use of Online Courses
When you purchase an online course, you are granted a non-transferable, non-exclusive licence to access the content for personal use only.
Sharing login details or course materials with others is prohibited.
6. Group Program Conduct
We create safe, inclusive spaces. By joining a group program, you agree to:
Respect others’ privacy and confidentiality
Engage in a supportive and non-judgmental way
Refrain from sharing, copying, or repurposing group materials outside the program
Violation of these standards may result in removal from the group without refund.
7. Coaching & Course Disclaimer
Coaching and educational content are designed to support your personal growth and well-being, but they are not a substitute for professional medical, mental health, or legal advice. Always consult with a qualified professional where appropriate.
We do not guarantee specific outcomes. Results depend on your individual effort, circumstances, and commitment.
8. Intellectual Property
All content provided by Helen Mac Coaching - including videos, worksheets, audio, copy, and branding - is protected by copyright. You may not reproduce, distribute, or modify content without written permission.
9. Confidentiality
We will keep your personal information and coaching discussions confidential, except where:
You give written consent,
Disclosure is required by law,
There is a risk of harm to yourself or others.
Note: Group sessions are not 100% confidential due to the group format, but participants are expected to respect others' privacy.
10. Technology & Availability
We aim to ensure access to digital content and coaching platforms but cannot guarantee uninterrupted service due to technical issues or third-party platform downtime. We are not liable for such disruptions.
11. Limitation of Liability
To the maximum extent permitted by law, Helen Mac Coaching is not liable for any direct or indirect losses, damages, or consequences resulting from your use of our site, services, or programs.
12. Changes to These Terms
We reserve the right to update these Terms & Conditions at any time. The most recent version will always be posted on our website with the updated date.
13. Governing Law
These terms are governed by the laws of England and Wales, and any disputes will be resolved under its jurisdiction.
14. Contact Us
If you have any questions about these Terms and Conditions, please contact:
Helen Mac
Email: hello@helenmac.co.uk
Website: www.helenmac.co.uk
